Family: Frequently Asked Questions

Welcome to MomentPath! We're glad you're here!

10 articles in this collection
Written by Caitlin Coffman and Madison Carlson

General

Getting Started for Families

New to MomentPath? Start here to get more engaged in your loved ones' day!

Written by Caitlin Coffman
Updated over a week ago

Are you having trouble creating or activating your account?

Follow these simple steps to set up your password

Written by Caitlin Coffman
Updated over a week ago

What is a daily summary email?

Written by Caitlin Coffman
Updated over a week ago

How do I change my contact information?

Do you have a new email address or phone number?

Written by Caitlin Coffman
Updated over a week ago

How to enable real time updates as a family member

Learn how to turn on real time updates in MomentPath! You can receive real time updates via text, email, or push notifications.

Written by Madison Carlson
Updated over a week ago

Billing: Invoices & Payments

How to add a bank account to your billing profile

Learn how parents can add and verify their bank account to MomentPath so they can pay tuition online!

Written by Madison Carlson
Updated over a week ago

How can I pay my child's tuition on MomentPath

This is a step by step guide to paying your child's tuition in MomentPath.

Written by Madison Carlson
Updated over a week ago

How do I set up Automatic Payments?

Setup AutoPay for your invoices.

Written by Caitlin Coffman
Updated over a week ago

PIN Code Check-In & Check-Out

Using pin codes to check in and check out

You can now use a pin code to check in and out your loved one into their care center. You can also indicate which items they brought.

Written by Madison Carlson
Updated over a week ago

Marking a Child Absent as a Parent

Learn how to mark your child absent in MomentPath.

Written by Madison Carlson
Updated over a week ago