A chargeback occurs when the MomentPath payment system attempts to complete a transaction, but the transaction is unable to successfully process. Essentially, a client is attempting to make a charge that cannot be completed.

There can be a number of different reasons why a chargeback may occur. Let's go over two of the most common reasons for Chargebacks:

  • No Account/Unable to Locate Account: Account cannot be found. Most often, this is a result of the information being entered incorrectly or the bank account being closed.
  • Insufficient Funds: The bank account does not have sufficient funds to complete the transaction.

Typically, chargeback occurs when an account cannot be located. If the account cannot be found or if the account has insufficient funds, there would not be an account charge in the parent's bank account.

Most often when a chargeback occurs, the parent's bank account is not charged. If an invoice is marked "Paid" and a chargeback occurs, MomentPath will automatically reopen in the invoice for the amount of the chargeback plus the processing fee. Invoices that have been reopened as a result of a chargeback will have a note on the invoice indicating there was a chargeback that affected the invoice.

If you have questions about a chargeback, you may contact us at support@momentpath.com

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