Did you request a password reset more than once?
If you have received more than one validation code while trying to reset your password, please delete all of the validation emails in your inbox and then follow the password reset process one more time.
Please allow at least 15 minutes for the new validation code email to arrive. If you don't receive a validation code email after 15 minutes, contact email@example.com.
I haven't received a validation code email and it has been more than 15 minutes since requesting a password reset.
Ask your director or site admin to see if your account was properly activated or has been accidentally deactivated.
If your account hasn't been properly activated, your site admin can send an account activation invitation.
If your account has been deactivated, your site admin can re-activate your account and then you will be able to reset your password.